Privacy Statement and Privacy Policy

At Pinhole Quilting ("PQ") we understand the importance of protecting your privacy. This statement is designed to advise you how we use any of the personal information you share with us, via our website, or when you are a recipient of any products or services purchased from Pinhole Quilting. Your continued use of this or any of our other websites acknowledges your consent to this Privacy Statement & Privacy Policy.

About us:

Pinhole Quilting is Limited company registered in England. Pinhole Quilting is a distributor of Handi Quilter longarm quilting machines and products and accessory items for machine quilting including threads, fabric and haberdashery. Pinhole Quilting provide education, training and servicing of machines for machine quilting. Pinhole Quilting offer services to its customers at trade and consumer shows, at retail outlets, through this website and other websites including handiquilter.co.uk

What Personal information we collect:

We collect your personal information when you enter your details on forms on our websites or when you contact us (in writing, by post, email, by posts and messages via our social media platforms, by telephone, or in person at tradeshows or networking events).

When you contact us via this website, by completing an enquiry, “contact us” form, or "sign up form" on our website, we may need to use your personal details to respond to your query or handle your sales enquiry. The details may include your name, address, landline telephone/mobile number, and/or email. In the case of an enquiry on behalf of a company we may collect your company’s name, your position; company address, company email address, and company telephone number.

Pinhole Quilting collect your personal information:

directly from you when you complete a form on our website, or select the option to receive news, information and promotional marketing from us;
from Handi Quilter, Inc, including when you enquire about or purchase a product or service from Handi Quilter, Inc. or when you enquire about a product or service from a Handi Quilter distributor or retailer in another country
from The Cotton Patch Limited where you have purchased a Handi Quilter product or service so that we can provide servicing or support
from third parties when we undertake a payment authorisation or when undertaking an identity check
when you purchase a product or service which we provide together with third party businesses and the information is collected by the third party business

How long we keep your personal information:

We use your personal information only to send you the information you have requested from us. Unless you purchase a service or product from Pinhole Quilting, or you indicated a desire to receive news or promotional information, your personal information will be deleted from our systems seven years after your enquiry.

Why we collect your personal information:

to fulfil your order and provide you with products and services that you may purchase or request from Pinhole Quilting
to check your identity to protect security and prevent fraud when you use our services
to improve and develop our services
to meet our legal obligations
to fulfill our obligations regarding warranty

Storage of payment card information:

For purchases made online via our websites bank payment card information will be held by our payment provider. iPinhole Quilting will advise you of our payment provider upon request.

Sharing your personal information with third parties:

Your personal information is only used by Pinhole Quilting for the purposes previously described above. We share your personal information with select third party business partners only where it is necessary to do so, for the purpose of providing the service or product you have enquired about or purchased from us.

We may share your personal information with certain authorities, including the law enforcement agencies, credit bureaus, fraud prevention agencies and select other entities, for:

prevention and detection of crime,
the prevention of fraud against Pinhole Quilting, Handi Quilter Inc, third parties or customers,
to prevent money laundering,
for identity verification, or
for the purpose of legal proceedings

We do not sell your personal information to any other third party, for any reason whatsoever. We do not use automated call services and we do not record telephone calls for training, or other purposes.

In cases where your personal information has been provided to a third party as part of provision of a service or product purchased, you may need to contact the third party directly in relation to their continued use of your personal information.

Security of your personal information:

Pinhole Quilting are committed to keeping your personal information secure. All personal information collected via our website is stored on a secure server to protect it from being accessed or used inappropriately.

Accuracy of your personal information:

Pinhole Quilting will ensure that your personal information is kept accurate and up to date as far as is reasonably possible. We encourage you to advise us of any changes to your information. Where you have opted-in to receive news, periodic offers, or promotional email marketing, we will use only relevant personal information to contact you.

Promotional email marketing:

Where you have indicated your preference to receive news, periodic offers, or promotional email marketing, by checking the box on our web forms we will use only relevant personal information to contact you. We may communicate with you by email, post, telephone, text messaging and/or social media posts and messaging where you have provided consent to do so.

If you do not wish to receive promotional marketing emails from Pinhole Quilting please use the unsubscribe feature on any promotional email, or send an email stating “please unsubscribe me” in the subject line, or use our “contact us” form to request that your contact details be removed from our database. Please note we will only retain your personal information where our legal or regulatory obligations require us to do so. For example, if you have purchased an item from us that has a warranty period.

How to obtain a copy of your personal information:

If you would like to obtain details of your personal information held in our database and/or in hard copy, please contact us. We will require certain details to be able to locate your personal information which may include the dates and details of show visits, website visits, emails and the services or products you have received.

Transferring personal information outside of the UK:

Pinhole Quilting may need to transfer your personal information to third parties located outside the UK. If so, we will ensure that the personal information is protected to a level which meets the requirements of UK law.

Data Controller:

Pinhole Quilting is the data controller responsible for this website.

Third party websites:

Our website, emails and social media pages may contain links to websites operated by third parties. Pinhole Quilting are not responsible for privacy statements, notices, policies, services offered, or other site content displayed on third party websites.

Cookies Policy:

We may use ‘cookies’ to collect additional information about your visit to the Website.

A cookie is a text file that a website transfers to your computer’s hard disk so that the website can remember who you are. Cookies only record those areas of a website that have been visited by your computer and for how long. This Website uses the following two types of cookies:Session Cookies – these are temporary cookies which remain on your computer until you leave the Website and allow you to carry information across pages of the Website without having to re-enter information. Persistent Cookies – these remain on your computer after you leave the Website.You have the ability to accept or decline cookies by modifying the setting in your browser. If you would like to do this, please see the help menu of your browser. However, you may not be able to use all the interactive features of our Website if cookies are disabled.

Changes to our Privacy Statement & and Privacy Policy:

We review this Privacy Statement & Privacy Policy on a regular basis and will display the current version on this webpage. The last update was: 23rd May 2018

How to contact us:

If you have any questions about this Privacy Statement & Privacy Policy or how PQ is using your personal information, please contact us here:

Pinhole Quilting

Poplars Farm

Naunton Beauchamp
Pershore

Worcestershire, WR10 2LQ

Tel: 01386 462218

Email: quilt@pinholequilting.co.uk